Headwaters Research & Development Inc.
  • Our partnership with Headwaters Research & Development Inc.
  • The world market for cleaning appliances is very competitive. There are many different brands, large and small, selling products with their own unique features and technologies. Ryder’s partnership with Headwaters is one of the success stories, and we would like to share it with you.
  • Long-term partnership is vital for success
  • The business partnership began in 1992, when Headwaters first saw a sound therapy product made by Ryder (then Saitek) in an American chain store. They approached Ryder for manufacturing services for their first-generation sound therapy product, the Sound Oasis, which allows users to create their very own sound for a soothing environment conducive to relaxation at home after a hard day’s work. Advanced CADCAM software was an essential tool in this case: it allowed us to achieve superior 3D rendering to bring the industrial design concept to reality, with better product marketability.
  • With the help of Ryder’s continuous improvement in manufacturing technology, Headwaters’ latest sound therapy product is now equipped with a digital sound processor (DSP), a memory card slot and CD-quality sound.
  • Headwaters and Ryder joined forces to redesign the printed circuit board (PCB), adapting the layout and changing the components from through-hole ones to surface-mounted ones. We also changed the design from single-chip to multiple-chip. The joint effort by both companies made the product more competitive.
  • And we have not stopped there: we have now extended our service for improved quality control, initiating a quarterly customer satisfaction review with Headwaters. The aim is to actively build on our experiences to improve product quality and reliability.
  • One success leads to another
  • Headwaters has diversified their product line and is now a leader innovator of cleaning appliances. Under the brand name FilterStream, they have brought products such as a cordless handheld vacuum cleaner/air cleaner, an ionic air purifier and a vacuum-powered duster to customers around the world. Their products are dedicated to making homes cleaner and healthier, and offering superior quality with the latest technology.
  • What the customer says
  • “The Ryder team continues to work very hard and be very responsive at almost all hours. Direct access to developmental personnel is the key to maintaining this relationship.
  • “We need to work together in this challenging market to assess all possibilities to try to keep the prices on our products under control - price increases to retailers move like a glacier. We do appreciate all of your help in this matter.”